Shipping & Delivery

Order Processing and Delivery Schedule

We process orders as quickly as possible during business days (Monday to Saturday).

Order Cutoff Time: 00:00 (GMT) Greenwich Mean Time (London)
Order Handling Time: 1–2 days (Monday–Saturday)
Transit Time: 2–6 days (Monday–Saturday)
Total Delivery Time: Estimated delivery to all destinations is 3–8 business days.

Orders placed during weekends or holidays will begin processing the next business day.

Order Confirmation and Tracking

After placing an order, you will receive a confirmation email containing your order number and details. Once your package has shipped, you will receive a shipping confirmation email with:

Your tracking number
A direct tracking link
A final delivery notification when your order has arrive

You can also track your package at any time using our dedicated Order Tracking Page.

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

UK Shipping

We ship to all UK mainland addresses. Deliveries will arrive between 9 AM and 5 PM, Monday to Saturday (excluding bank holidays). We require a signature upon receipt to ensure safe delivery. We do not offer a click-and-collect service.

Delivery Service	Details	Shipping Cost
Standard	3 - 8 Working Days	£3.45
Standard
Please note: This does not include weekends or public holidays.

International Shipping

TRAPSTAR has partnered with Global-E to enable us and our brands to sell globally. Global-E is manned by customers in more than 200 destinations and currencies.

Global-E can offer a more secure shipping experience.
Other benefits include transactions in your local currency.
Ability to use local alternative payment methods.
A clear view of all international shipping duties, taxes, and other custom fees at checkout.

Country*	Shipping Cost	Courier
AUSTRALIA	AUD 17.00	DHL Express
CANADA	CAD 13.00	DHL Express
FRANCE	EURO 8.00	DPD Standard
GERMANY	EURO 8.00	DPD Standard

ITALY	EURO 8.00	DPD Standard

POLAND	PLN 39.00	DPD Standard
SWITZERLAND	CHF 10.00	DPD Standard
USA	FREE SHIPPING	DHL Express

*PLEASE NOTE: For any other countries not listed in the table above, the shipping costs will be calculated at the checkout.

Order Changes:

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@officialtrapstar.site

Shipping Carriers and Locations

We ship exclusively within the United Kingdom and work with Royal Mail and Evri to ensure safe and timely delivery.
All orders include free shipping within the United Kingdom. This offer is subject to change based on promotions or special conditions.

Taxes

Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax).

However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

Delays

While we aim to meet our stated delivery times, external factors such as high shipping volumes, extreme weather, or courier delays may impact delivery. If your order hasn’t arrived after 14 business days, please contact us for support:

For Further Inquiries:

If you have any further questions, please contact our customer services at:

Email: info@officialtrapstar.site